What payment options do you accept?
We accept purchases via Paypal as well as Visa, Mastercard, American Express, and Discover credit cards.
Does Omysalon offer free shipping?
Yes, we offer free shipping. All orders are shipped out via Yodel, Royal Mail or Herms.
Do you provide cheap used products?
Our online web only sell brand new salon equipment. If you need cheap used products, it's recommended that you contact our sales representative.
Are there discounts for ordering multiple items?
We offer different discounts for customers who buy multiple pieces. If you need to buy large quantities of products, please contact our customer service who will give you a corresponding discount.
Can I receive your products in other country apart from UK?
Sorry, only US warehouse supports international orders. If you are interested in placing an international order, please email us at firstname.lastname@example.org to confirm more details.
Can I make changes to my order after placing it?
After placing an order, we will try our best to accommodate any changes that you need to make to your original order before shipment. You only need to send an email to our customer service team. Please include your order number and a brief description regarding the changes.
However, if the order has been shipped, changes can't be made anymore.
How do I track my order?
We provide three options for you to track your order:
1. You can log in to your account to see the shipping information of this order;
2. We will send you an email with a tracking number after delivery, you can click the link to check the logistics information;
3. You can get the tracking number by contacting us via email (please include your order number).
How long does it take for me to receive the items I ordered?
All in-stock items are usually processed and shipped within 1~2 business days. Usually, they will be delivered within 2~4 business days.
If you still haven't received the package after a long time, please contact us.
What type of warranty do you offer?
We offer a one-year warranty for all products from the date of purchase. For more information on our warranty policy, please click here
What's your return and exchange policy?
If you're not satisfied with the purchase, let us know within 30 days. In case you need to return the item, please contact our customer service to ask for the returned address or a prepaid shipping label. For more information on our Returns & Exchanges Policy, please click here